Terms and Conditions

Welcome to BookPack.lk, an online platform for purchasing books, educational materials, and related items. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read these carefully before using our website. If you disagree with any part of these terms, please do not use our website.

1. Introduction

1.1 BookPack.lk ("we," "us," or "our") operates an online store at https://www.bookpack.lk ("website") that offers stationery and educational materials for purchase.

1.2 These Terms govern your access to and use of our website, including all content, functionality, and services provided by BookPack.lk. By using the website, you agree to be bound by these Terms.

2. Eligibility

2.1 By using BookPack.lk, you confirm that you are at least 18 years of age or have obtained parental consent to use the website and make purchases.

2.2 Our products are intended for personal use only, and any resale or redistribution is strictly prohibited.

3. Account Registration

3.1 To make purchases on BookPack.lk, you may be required to create an account. You agree to provide accurate and complete information when registering.

3.2 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your device to prevent unauthorized access to your account.

3.3 You agree to notify us immediately of any unauthorized use of your account or any other security breach.

4. Products and Pricing

4.1 We strive to provide accurate information on products, including availability, descriptions, and prices. However, errors may occur. In such cases, we reserve the right to correct any errors or inaccuracies.

4.2 All prices on our website are listed in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise.

4.3 Prices and availability are subject to change without notice. BookPack.lk reserves the right to cancel orders in the event of pricing errors.

5. Ordering and Payment

5.1 By placing an order, you agree to purchase a product under these Terms. All orders are subject to our acceptance, which we may withhold at our discretion.

5.2 Payment for all products must be made in full at the time of placing the order through our secure payment gateways.

5.3 BookPack.lk accepts payment via credit card, debit card, bank transfers, and other methods as stated on the website. We reserve the right to limit the methods of payment available to you.

5.4 In case of any dispute related to the payment, you agree to provide necessary information to help us resolve the issue.

6. Shipping and Delivery

6.1 BookPack.lk offers delivery services within Sri Lanka. Delivery times and costs vary based on the destination and shipping method selected.

6.2 While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances beyond our control. BookPack.lk is not liable for any delays or failures in delivery caused by third parties.

6.3 Risk of loss and title for products you purchase pass to you upon our delivery of the product to the shipping carrier.

7. Returns and Refunds

7.1 BookPack.lk accepts returns on certain products if returned within the specified period, as detailed in our Return Policy.

7.2 To be eligible for a return, the item must be unused and in the same condition that you received it, along with the original packaging.

7.3 Refunds, if applicable, will be processed using the original payment method. Processing times for refunds may vary depending on your financial institution.

7.4 Certain items, such as eBooks or other digital content, are non-refundable once purchased.

8. Intellectual Property

8.1 All content available on the website, including but not limited to text, graphics, logos, images, and software, is the property of BookPack.lk or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

8.2 Unauthorized use of our content, including reproduction, distribution, or modification, is strictly prohibited.

8.3 You are granted a limited, non-exclusive license to access and use the website for personal and non-commercial purposes only.

9. User-Generated Content

9.1 If you submit any content (such as reviews, comments, or suggestions) to BookPack.lk, you grant us a non-exclusive, royalty-free, perpetual, and transferable right to use, display, modify, reproduce, and distribute such content in connection with our website.

9.2 You are solely responsible for any content you submit, and you agree not to post any content that is offensive, defamatory, or violates any third-party rights.

10. Privacy Policy

10.1 BookPack.lk respects your privacy. Our practices regarding the collection, use, and protection of your information are described in our Privacy Policy, which is incorporated into these Terms by reference.

11. Disclaimer of Warranties

11.1 BookPack.lk provides its website and all products on an "as is" and "as available" basis. We do not warrant that the website will be uninterrupted or error-free.

11.2 We do not make any warranties or representations regarding the accuracy, completeness, or reliability of the content on our website.

12. Limitation of Liability

12.1 To the fullest extent permitted by law, BookPack.lk, its directors, officers, employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or purchase of products.

12.2 In the event that we are found liable for any damages, our liability shall be limited to the amount paid by you for the specific product that caused the damage.

13. Indemnification

13.1 You agree to indemnify, defend, and hold harmless BookPack.lk and its affiliates, officers, directors, and employees from any claims, liabilities, damages, costs, and expenses arising from your use of the website or violation of these Terms.

14. Third-Party Links

14.1 Our website may contain links to third-party websites. These links are provided for your convenience and do not imply our endorsement of such websites.

14.2 BookPack.lk is not responsible for the content or practices of any third-party websites.

15. Governing Law

15.1 These Terms and any disputes arising from them or your use of the website shall be governed by the laws of Sri Lanka.

15.2 You agree to submit to the exclusive jurisdiction of the courts of Sri Lanka.

16. Changes to Terms

16.1 BookPack.lk reserves the right to amend these Terms at any time. The updated version of the Terms will be posted on this page with a revised effective date.

16.2 Your continued use of the website after any changes to the Terms constitutes your acceptance of the revised Terms.

17. Contact Information

If you have any questions regarding these Terms, please contact us at: Email: support@bookpack.lk
Address: 568/18, Sri Sangaraja Mawatha, Colombo 12

Effective Date: 2024-10-31